SHIPPING & RETURNS
After your payment is authorized and verified, it can take up to 24 hours to process your order, excluding weekends and holidays. Please allow 24-48 hours for your tracking details to update.
All of the orders are delivered Monday to Friday between 10am to 6pm, delivery period will vary pending on which countries, between 3 to 7 working days.
Due to covid-19 and the surge of online purchases and digital platforms in the market from covid-19, there is an expected delay to certain deliveries and normal schedule may be disrupted. We are currently working within our best efforts with our partners to ensure our parcels are delivered safely and timely but your patience is much appreciated in this time of pandemic.
Deliveries within Peninsular Malaysia takes 3-7 business days subject to our logistic partner's delivery schedule and capacity. Our logistic partner includes GDEX, Poslaju and DHL.
Deliveries within East Malaysia,takes between 7-21 business days. The longer waiting time is often due to limited capacity & shortages of delivery partners in Sabah & Sarawak.
Same day delivery option within Klang Valley ONLY. Please note that we will not be covering following areas: Sepang, Banting, Dengkil, Gombak, Jenjarom, K.Selangor, Rawang ,Sekinchan, Semenyih. Daily cut off time is 1pm, all orders past 1pm will be fulfilled on the next day.
Online purchases are eligible for refund only by online store credit from total value of refund. Kindly report to us at email@example.com immediately if goods were found in damaged condition. Any report later than 3 days will not be entertained.
- No cash refund on any defective items. We will do exchange or replacement only
- No cash refund on not suitable, not match, change mind situation
- All SALE and promotional-priced items are non-returnable, non-refundable and non-exchangeable.
- ALL REFUNDS may be subjected to a transaction fee incurred by the payment gateways.
Customers can return damaged/wrong/faulty items (apart from sale items) within 14 days of order date for a refund of that item. Any lateness will not be entertained and item(s) will be returned back to the customers.
The goods are customer’s responsibility until they have reached our warehouse. Please ensure to package your returned items properly in order to avoid damages. This include the boxes, packaging and tags. Revelot will not be responsible for any items that are returned with damage.
Import Duty & VAT Will be additional cost for some countries. We will not take responsibility for any additional cost incurred that is subjected to your countries import rules and regulations.